Mall of America® is dedicated to providing pleasant, memorable experiences for its guests. Recognizing that wheelchair users and people with disabilities require additional information before visiting an establishment, we have compiled pertinent information to help better accommodate planning a visit.
Handicap parking spaces are available on all levels in the east and west parking ramps and in the surface lots for oversized vehicles. Level 1 + Level 4 in the parking ramps have the most handicap parking spots available and you can access the Mall with no steps or elevator. All other levels require the use of steps or elevators to access the Mall.
Contact information for our transportation partner that can provide vehicles with accessibility:
Transportation Plus: 612.888.8888 (advanced reservations recommended)
Wheelchairs and electric carts are available for rent at all guest service desks. All rentals require a refundable $5 deposit due upon rental of equipment. All equipment must be returned before Mall close. All equipment not returned or returned damaged will be assessed the full value on the guest’s credit card. Wheelchairs and electric carts are available on a first come, first serve basis due to our limited quantities.
Elevators are located in the east, west and south corridor junctions, the Sears Court (northeast) and near the north entrance. Three sets of elevators are also located in both the east and west parking ramps. View the map.
All restrooms have wheelchair-accessible stalls. Companion/family restrooms are located on level 1 at the north, south, east and west entrances. Additionally, there are family/companion restrooms Levels 2 + 3, North.
All public spaces, doorways and hallways at Mall of America are fully ADA compliant.