Guest Services

Mall of America® has four Guest Service desks conveniently located at the east, west, north and south entrances on level one. The desks are open during Mall hours and are available to assist guests with questions and offer the following services:

You can find information desk locations on our directory.

You can purchase Mall of America gift cards and the Mall of America Coupon Book at all Guest Service desks. Souvenir shopping bags are also available for $2.

Theatres at Mall of America ®

Theatres at Mall of America offers hearing/vision impaired equipment free of charge to guests. Equipment can be checked out at Theatre Guest Services located on Level 4, South. A valid  ID/Driver’s License is required. To learn more click here.

Lockers

Lockers are available for rent on Levels 1, 2 and 3 on the East and West side. There are also lockers available on Level 1, North and South, as well as the North Entrance to the Park underneath the Ferris Wheel. Lockers are all-day rentals only and come in different sizes. On Level 1, South and underneath the Ferris Wheel, jumbo lockers are available for luggage and larger items.

Stroller Rental

Single and double strollers are available to all guests.

All rentals require a refundable $5 deposit due upon rental of equipment. All equipment not returned or returned damaged will be assessed the full value on the guest’s credit card.

Wheelchair Rental + Special Needs Assistance

Wheelchairs and shopping carts are available to all guests.

All rentals require a refundable $5 deposit due upon rental of equipment. All equipment not returned or returned damaged will be assessed the full value on the guest’s credit card.

Lost + Found

Did you lose something while at Mall of America^®? Guest Service desks throughout the Mall will be happy to assist with lost and found issues. There is also an online form available for missing items claims. When entering description of lost item, please be detailed and brief to only keywords so we may better assist you. E.g.: Black Nikon Coolpix P500 camera in brown leather case. Due to the large quantity of items turned in as lost articles, we are only able to hold items for a 2 week period before they are donated to charity.

For further assistance please call 952-883-8932.

Protecting Your Privacy

Mall of America is committed to protecting your privacy. We continuously watch for email scams and other types of illegal activity and report such activity immediately to our guests and customers. Please notify us if you receive any suspicious email from someone representing themselves as Mall of America.

Email Scams

Mall of America is committed to protecting our guests. Email phishing is a type of fraud committed to gain your personal information. Please be cautious if you receive a phishing email which may include one of our company names or logos; Mall of America, Nickelodeon Universe^® or Theatres at Mall of America^®. These emails may ask for your personal information. Mall of America will never ask for your personal information. Some phishing emails may also have attachments or links to a site with malware that can infect your computer. If you receive a suspicious email, do not click on any links or open any attachments.

Here’s what to look out for:

• Be suspicious of emails that begin with something generic like ‘Dear user’ or ‘Dear customer’ and that have typos or bad grammar.
• Our e-newsletters never include an individual’s name.
• Before you click, check the link by hovering your mouse pointer over it and indentifying what URL (website) is displayed. A legitimate link will have a website address/URL with mallofamerica.com  or blog.mallofamerica.com

For any questions or concerns, please email prdept@mallofamerica.com.

Mall of America® Phone Numbers