Safety Is Our Priority

A team of highly trained, dedicated professionals

Contact Security: 952.883.8888

Mall of America® Security

At Mall of America (“MOA®”), we understand the importance of safety and security to you and your family. Protecting each person who walks through our doors while providing a fun and memorable experience is the heart of what we do.

We take pride in our industry-leading team of dedicated, highly trained security professionals. More than a third of our security team members are veterans or are currently serving in the U.S. military. Many aspire to a career in law enforcement – others plan to make their career at Mall of America.

With more than 32 million people visiting Mall of America each year, there are many layers of security in place to provide a safe environment. It all starts with the most extensive training in the industry with classes, coaching, education, and workshops for new officers. Tenants and team members also receive ongoing emergency training. Mall of America security has multiple specialized units, along with a variety of unique resources and programs that have proven to be effective. It is our priority to continue evolving our security strategies to ensure a safe and enjoyable visit.

Security Employment

Mall of America is proud to have a nationally recognized security department that fosters personal and professional growth. If you wish to play a vital role in the private security field, apply to join our industry-leading team by visiting Call 952.883.8560 or email with any questions or concerns.


Mall Security can be reached at 952.883.8888

Help phones throughout MOA also have direct contact to Mall of America Security. Do not hesitate to contact us with any concerns, questions, or issues you may have while visiting.

If you see something, say something!

Mall Rules

Mall of America has always been a place for fun. We expect everyone in our building to treat others with respect, follow all rules and policies, and do their part to keep everyone else safe.

Mall of America reserves the right to amend or rescind any of the Mall Rules or make additional Mall Rules as needed for the safety, operation, and enjoyment of Mall of America. Mall of America is private property.

Prohibited conduct includes, but is not limited to:

  • Conduct that is disorderly, disruptive, which interferes with or endangers business or guests, or that disrupts Mall of America’s family-oriented retail entertainment environment.
  • Running, skating, skateboarding, bicycling, fighting, spitting, loud offensive language, throwing objects, obscene gestures, or gang signs.
  • Intimidating behavior by groups or individuals.
  • Loitering, sleeping, blocking storefronts, hallways, skyways, fire exits or escalators. Walking in groups in such a way that inconveniences others.
  • Picketing, demonstrating, soliciting, protesting, or petitioning. Unauthorized speeches, singing, or chanting.
  • Distributing materials without prior written consent of Mall management.
  • Graffiti, property damage, defacing, damaging or destroying any real or personal property, etc.
  • Leaving purses, bags, or other items unattended. All such items may be subject to screening/security check and may be dealt with as Security considers appropriate.
  • Direct or indirect threats of violence against Mall of America’s property, guests, tenants, or employees regardless of whether such threats were made on or off property.
  • Failure to comply with requests by Mall management or Security.
  • Consuming alcoholic/THC products outside of a licensed establishment or event.
  • Smoking or vaping tobacco on Mall property outside of designated areas. Smoking/vaping THC is prohibited.
  • Carrying or possessing guns/firearms, ammunition and/or weapons of any kind. Carrying or possessing any objects that look like a weapon or firearm. Guns are banned on these premises.
  • Using or possessing fireworks.
  • Use of radars, lasers, drones, or geographic information systems of any kind without prior written approval of Mall management.
  • Large-scale video, photography, or media shoots without Mall of America’s prior written consent. All other amateur photography is acceptable so long as it is non-disruptive and follows the Photography, Video and Phone Streaming Guidelines (

The commission of any act defined by Federal, State, or local ordinances as a criminal act is prohibited.

Guests must dress appropriately for a family-oriented retail entertainment environment. Clothing must adequately cover the body. Such appropriate attire, including shirts and shoes, must be worn at all times. Inappropriate attire is prohibited and includes but is not limited to:

  • Wearing apparel which has obscene language, obscene gestures, offensive racial/religious/ethnic content, or apparel that is likely to cause a disturbance.
  • Wearing clothing that deliberately obscures the face, such as hooded tops, costume masks or balaclavas (face coverings worn for religious or health purposes are permitted).
  • Bulletproof vests or simulated bulletproof vests.

Only Service Animals (as defined by the ADA) trained to assist persons with disabilities are permitted within Mall of America.

  • Animals that provide only comfort or emotional support are not Service Animals pursuant to the ADA and are not permitted at Mall of America.
  • No pets are allowed at Mall of America.

When using escalators, hold handrails and attend to children.

Escalators are not to be used as stairways when not operational. No strollers or wheelchairs are allowed on escalators.

No sitting, running, or playing on steps or handrails of escalators. No walking/running the wrong way on escalators. No intentionally stopping escalators unless in an emergency.

Hotel shuttles, taxis, and tour buses drop off and pick up passengers at the North Entrance with convenient access from American Boulevard. This entrance is located in MOA parking lot east of IKEA and north of Lindau Lane (North Lot). Signage is placed in these areas to guide guests to their vehicles.

Daily shuttles to and from Mystic Lake Casino Hotel are accessible in the Transit Center in the sub-level of the east parking ramp off 24th Avenue. Please note that RVs are not allowed to park or drop off within this area.

RV, semi-trailer truck, box truck, school bus, and charter bus parking is only allowed in the North Lot, located next to IKEA.

Any vehicle left unattended in the drop-off/pick-up area is subject to being towed at the vehicle owner's expense.

There is no overnight parking at Mall of America, which includes the North Lot. Any vehicle left unattended on the ring road will be subject to tow at the vehicle owner's expense. Vehicles parked overnight, in drive lanes, crosswalks, or in handicap accessible areas with no authorization are subject to being towed at the owner’s expense.

There is no dropping off, picking up, or parking allowed on the ring road surrounding Mall of America. Please park vehicles in designated parking lots and ramps.

Deliveries must utilize the inspection checkpoint located on the south side of Mall of America off Killebrew Drive. All delivery vehicles are subject to inspection. Documentation supporting the delivery must be provided.

The following notices and consents apply when visiting Mall of America:

  • By entering Mall of America, you consent to the use of your voice and likeness for any purpose without compensation in film, videotape, photography and/or sound recording, and you agree to release Mall of America from any liability on account of such use.
  • By entering Mall of America, you consent to the Mall’s use of facial recognition technology for safety and security purposes. Visit for more information.
  • By entering Mall of America, you may be subject to periodic K9 searches and/or security interviews.
  • Mall of America occasionally conducts bag searches at entrances and certain key locations.

Parents and legal guardians are expected to maintain supervision and responsibility for children at all times.

Parental Escort Policy is in effect daily.

Online Security

Mall of America is committed to protecting your privacy. Mall of America will never ask for your personal information. Please notify us if you receive any suspicious email from someone representing themselves as Mall of America.

For more privacy information, please read our Privacy Policy.