Mall of America is committed to being a welcoming and inclusive destination for all guests. Whether you have sensory sensitivities, mobility needs, or other accessibility requirements, we strive to provide helpful resources, trained staff, and designated supports throughout the mall to make your visit as comfortable and enjoyable as possible.

Accessibility Features (A–Z)

• Calm Areas
  Several quieter seating zones throughout the Mall offer low-stimulation breaks for guests who need a moment to reset.
   
• Directory & Wayfinding
  The Mall of America Directory provides interactive maps and information to help guests navigate the Mall. Directory kiosks are located throughout the Mall and feature an Accessibility button for quick access to accessibility-focused information.
   
• Elevators
  Elevators are located in the East, West, and South corridor junctions, the Sears Court (northeast) and near the North entrance. Three sets of elevators are also located in both the East and West parking ramps.
   
• Guest Services Assistance
  Staff at Guest Services desks are trained to support guests with sensory, mobility, and other accessibility needs. They can direct you to quiet spaces or assist in other ways.
   
• Mobility Assistance:
  Wheelchairs, electric carts, strollers, and shopping carts can be rented at any Guest Services desk for a refundable $25 deposit.  Wheelchairs and electric carts are available on a first-come, first-served basis, due to our limited quantities. Daily rental rates are listed below:
   
  • Wheelchairs: $12/day
  • Electronic carts: $45/day
  • Shopping carts and strollers: $12/day
     
• All rentals must be returned before Mall closing each day. Items that are not returned or are returned damaged will be charged the full replacement cost on your credit card.
   
• Parking
  Accessible parking spaces are available on all levels in the East and West parking ramps and in the surface lots for oversized vehicles. Levels 1 and 4 of the parking ramps have the most accessible parking spots available, and you can access the Mall with no steps or elevator from these levels. All other levels require the use of steps or elevators to access the Mall.
  
  Accessible Transportation is provided by Transportation Plus, with advanced reservation. Inquire and schedule by calling 612-888-8888.
   
• Restrooms & Family Facilities
  All restrooms at Mall of America include wheelchair-accessible stalls. Family and companion restrooms are located on Level 1 near the North, South, East, and West entrances, and on Levels 2 and 3 (North).
   
  • Mother’s Rooms for nursing parents are available at the Level 1 North and East locations and on Level 2 North.
    A restroom equipped with an adult changing table is located in Nickelodeon Universe^® on Level 1, near FlyOver America.
     
• Service Animal Relief Areas
  There are two outdoor service animal relief areas, each marked by pet waste clean-up stations:
   
  • Exit Level 1 East doors and turn left to head north toward Lindau Lane.
  • Exit Level 1 South doors, cross the street, then turn right and walk around Radisson Blu. The relief area is located on the west side of Radisson Blu.
     
• Sensory Room
  An air-conditioned sensory room is located in Nickelodeon Universe, near the Pepsi® Orange Streak ride entrance, and includes soundproofing, comfortable seating, and tactile supports for self-regulation.
   
• Sensory Guides
  Sensory guides for Mall of America, Nickelodeon Universe, and Crayola Experience are available here:
  • Mall of America Guide
  • Nickelodeon Universe Guide
  • Crayola Experience Guide
     
• Staff Assistance
  Guest Services and Security staff are trained to help guests locate sensory supports, calm spaces, and accessibility accommodations. Staff can also assist with directions, rentals, or additional support needs.
   
• Emergency and Safety
  For emergencies or assistance, contact:
   
  • Security: 952-883-8888
  • General Information: 952-883-8800