At Mall of America®, safety is a top priority.
Mall of America Security is a nationally recognized department staffed with over 100 highly-trained personnel that prides itself on its high caliber officers, training and forward thinking attitude. MOA™ Security is leading the way in innovation, introducing programs such as the Parental Escort Policy, the special operations plain clothes unit and K9 program. Each year, Mall of America Security Officers respond to thousands of calls for service ranging from emergency situations to lost children to celebrity appearances. MOA Security also works closely with various local and federal law enforcement agencies to enhance the safety and security of our guests, tenants and employees.
Our state-of-the-art Dispatch Center employs the latest technology and monitors numerous cameras located throughout the parking ramps, surface lots, common areas and Nickelodeon Universe around the clock. The Mall's call boxes help phones and pay phones also have direct lines to the Dispatch Center (952-883-8888).
We would like to remind you to watch your valuables. For the security of our guests, please do not leave purses and other items unattended. Also, please note that while at Mall of America®, you may be subject to a security interview.
Violators of any of the Mall Rules will be asked to leave the property or possibly be arrested.
In order to assist in our efforts to provide a safe, secure and pleasant shopping environment, we ask for your cooperation with the following:
Mall of America® is a nationally recognized Security Department that fosters personal and professional growth in the criminal justice field. If you wish to play a vital role in the private security field, come join our highly motivated, professional, disciplined and industry-leading team. You will be part of a service / action-oriented team, focused on creating a safe and enjoyable experience for guests and tenants.
If you are interested in learning more about employment with Mall of America Security, please download the Security Brochure.
Mall Security can be reached at (952) 883-8888. Help phones and pay phones throughout the mall also have direct contact to Mall Security. Do not hesitate to contact us with any concerns, questions or issues you may have while visiting the mall.
Please note that Mall of America conducts monthly lockdown drills. The drill will take place five minutes after Mall opening and five minutes before Mall close every month on the dates below:
Nickedlodeon Universe will participate in the morning drill ONLY during summer hours.
Hotel shuttles, charter/tour buses and taxis drop off and pick up passengers at the Transit center, located in the sub-level of the East parking ramp off of 24th Avenue. Passengers enter Mall of America at the East Entrance. This includes the daily shuttles to/from Mystic Lake Hotel Casino and Twin Cities tours operated by metroConnections. Please note that RV's are not allowed to park or drop off at this area.