Security Information

At Mall of America®, safety is a top priority.

Mall of America Security is a nationally recognized department staffed with over 100 highly-trained personnel that prides itself on its high caliber officers, training and forward thinking attitude. MOA™ Security is leading the way in innovation, introducing programs such as the Parental Escort Policy, the special operations plain clothes unit and K9 program. Each year, Mall of America Security Officers respond to thousands of calls for service ranging from emergency situations to lost children to celebrity appearances. MOA Security also works closely with various local and federal law enforcement agencies to enhance the safety and security of our guests, tenants and employees.

Our state-of-the-art Dispatch Center employs the latest technology and monitors numerous cameras located throughout the parking ramps, surface lots, common areas and Nickelodeon Universe around the clock. The Mall's call boxes help phones and pay phones also have direct lines to the Dispatch Center (952-883-8888).

We would like to remind you to watch your valuables. For the security of our guests, please do not leave purses and other items unattended. Also, please note that while at Mall of America®, you may be subject to a security interview.

Violators of any of the Mall Rules will be asked to leave the property or possibly be arrested.

In order to assist in our efforts to provide a safe, secure and pleasant shopping environment, we ask for your cooperation with the following:

Contact Security

Mall Security can be reached at (952) 883-8888. Help phones and pay phones throughout the mall also have direct contact to Mall Security. Do not hesitate to contact us with any concerns, questions or issues you may have while visiting the mall.

Conduct

• Conduct that is disorderly, disruptive or which interferes with or endangers business or guests is prohibited. Such conduct may include running, loud offensive language, spitting, throwing objects, fighting, obscene gestures, gang signs, skating, skateboarding, bicycling etc.
• Intimidating behavior by groups or individuals, loitering; engaging in soliciting; blocking storefronts, hallways, skyways, fire exits or escalators, and walking in groups in such a way as to inconvenience others is prohibited.
• Picketing, demonstrating, soliciting and petitioning are prohibited.
• Distributing handbills requires the prior written consent of Mall of America® management.

Violations of the Law

• The commission of any act defined by Federal, State or local ordinances as a criminal act is prohibited. These include, but are not limited to: graffiti, property damage, defacing, damaging or destroying any real or personal property, etc.
• Guns are banned on these premises.
• Using or possessing consumer fireworks is prohibited.

Clothing/Attire

• Appropriate attire, including shirts and shoes, must be worn.
• Wearing apparel which has obscene language, obscene gestures, or racial / religious / ethnic slurs that are likely to create a disturbance is prohibited.
• Wearing clothing which deliberately obscures the face: such as hooded tops, will not be allowed.
• Bulletproof vests or simulated bulletproof vests will not be allowed.

Service Animals

• Only animals trained to assist persons with disabilities are permitted within Mall of America.

Mall Equipment

• Escalators are not to be used as stairways when not operational. NO STROLLERS or WHEELCHAIRS are allowed on escalators.

Smoking Policy

• Mall of America is a smoke free property

Security Employment

Mall of America® is a nationally recognized Security Department that fosters personal and professional growth in the criminal justice field. If you wish to play a vital role in the private security field, come join our highly motivated, professional, disciplined and industry-leading team. You will be part of a service / action-oriented team, focused on creating a safe and enjoyable experience for guests and tenants.

If you are interested in learning more about employment with Mall of America Security, please download the Security Brochure.

General Parking and Deliveries

Charter buses, school busses, hotel shuttles and taxis may drop off and pick up passengers near the north entrance of Mall of America off of Lindau Lane in the turnaround area. Please note that RV's are not allowed to park or drop off at this area.

• RV, semi, school bus and charter bus parking is only allowed in the Lindau Lot, located next to IKEA.
• Any vehicle left unattended in the drop off/pick-up area is subject to being towed at the owner's expense.
• There is no overnight parking at Mall of America which includes the parking area north of Lindau Lane and south of American Boulevard.
• There is no dropping off, picking up or parking allowed on the ring road surrounding Mall of America. Please park vehicles in designated parking lots and ramps. Any vehicle left unattended on the ring road will be subject to tow at the owner's expense.
• Deliveries must utilize the inspection check point located on the east side of Mall of America, off 24th Avenue.
• All delivery vehicles are subject to inspection.
• Documentation supporting the delivery must be provided at the check point.
• Vehicles with trailers, semi-trucks, box trucks and any other oversized vehicle must park in the Lindau Lot, north of Mall of America.

The following is a list of local truck stops:

• 10 MINUTES FROM MOA: Stockmens Truck Stop
  651-455-0034 - Located in South St. Paul off 494
• 11 MILES FROM MOA: Olsons Truck Stop
  651-438-3397 - Located in Inver Grove Heights off of Highway 52
• 15 MILES FROM MOA: MegaStop Truck Stop
  952-469-1998 - Located in Lakeville off 35W

The following is a list of local campgrounds for overnight RV's:

• 6 MILES FROM MOA: LeBanon Hills Regional Park
  651-688-1376 - Located next to the Minnesota Zoo in Eagan off of Highway 77
• 18 MILES FROM MOA: St. Croix Bluffs Regional Park
  651-430-8240 - Located in Lake Elmo off of Highway 94
• 14 MILES FROM MOA: Mystic Lake Casino Campgrounds
  952-445-9000 - Located in Prior Lake, west of 35W