Mall of America holds itself to the highest standards. We are a unique property—and we protect it that way. Our industry-leading practices include security training, K-9 units, specialty teams, crisis planning, and lockdown drills. MOA® has strong relationships with federal, state and local law enforcement including an on-site dedicated police unit. We continually take these actions to ensure a safe environment for everyone.
Mall Security can be reached at 952.883.8888. Help phones throughout the Mall also have direct contact with Security. Do not hesitate to contact us with any concerns, questions or issues you may have while visiting.
We welcome all youth to Mall of America, however on Friday and Saturday evenings youth under the age of 16 must be accompanied by an adult 21 years or older from 4 p.m. until close.
Please note that during the holiday season, we extend our Parental Escort Policy to include Thanksgiving, Black Friday and December 26 - 31. The PEP policy will be enforced during mall hours on those dates.
At Mall of America, safety is a top priority.
Mall of America Security is a nationally recognized department staffed with over 150 highly-trained personnel that prides itself on its high caliber officers, training and forward-thinking attitude. MOA Security is leading the way in innovation, introducing programs such as the Parental Escort Policy, the special operations plain clothes unit and K-9 program. Each year, Mall of America Security Officers respond to thousands of calls for services ranging from emergency situations to lost children to celebrity appearances. MOA Security also works closely with various local and federal law enforcement agencies to enhance the safety and security of our guests, tenants and employees.
Our state-of-the-art Dispatch Center employs the latest technology and monitors numerous cameras located throughout the parking ramps, surface lots, common areas and Nickelodeon Universe® around the clock. The Mall's call boxes and help phones also have direct lines to the Dispatch Center (952.883.8888).
We would like to remind you to watch your valuables. For the security of our guests, please do not leave purses and other items unattended. Also, please note that while at Mall of America, you may be subject to a security interview.
Violators of any of the Mall rules will be asked to leave the property or possibly be arrested.
In order to assist in our efforts to provide a safe, secure and pleasant shopping environment, we ask for your cooperation with the following:
Conduct that is disorderly, disruptive or which interferes with or endangers business or guests is prohibited. Such conduct may include, but is not limited to:
Distributing handbills requires the prior written consent of Mall of America management.
The commission of any act defined by Federal, State or local ordinances as a criminal act is prohibited. These include, but are not limited to:
Guns are banned on these premises.
Appropriate attire, including shirts and shoes, must be worn. Inappropriate attire may include, but is not limited to:
Please note that Mall of America conducts monthly lockdown drills. The drills will take place five minutes after Mall opening and five minutes before Mall closing every month in 2016 on the dates below:
Jan. 28 Feb. 29 March 31 April 25 May 26 June 27 July 28 Aug. 29 Sept. 29 Oct.27 Nov. 21 Dec. — No Drill
Nickelodeon Universe will participate in the morning drill only during summer hours.
Only animals trained to assist persons with disabilities are permitted within Mall of America.
Escalators are not to be used as stairways when not operational. No strollers or wheelchairs are allowed on escalators.
Hotel shuttles, taxis, and tour buses drop off and pick up passengers at the North Entrance with convenient access from American Boulevard. This entrance is located in the Mall parking lot east of IKEA and north of Lindau Lane (Lindau Lot). Signage is placed in these areas to guide guests to their vehicles.
Stockmen's Truck Stop is located 13 miles from MOA in South St. Paul off I-494. Call 651.455.0034 for more information.
The following nearby campgrounds accept overnight RV parking:
Mall of America is a nationally recognized Security Department that fosters personal and professional growth in the criminal justice field. If you wish to play a vital role in the private security field, come join our highly motivated, professional, disciplined and industry-leading team. You will be part of a team committed to service and focused on creating a safe and enjoyable experience for guests and tenants.