Mall of America holds itself to the highest standards. We are a unique property—and we protect it that way. Our industry-leading practices include security training, K-9 units, specialty teams, crisis planning, and lockdown drills. The Mall has strong relationships with federal, state and local law enforcement including an on-site dedicated police unit. We continually take these actions to ensure a safe environment for everyone.
In light of recent events and the holiday season we have implemented extra security precautions, some may be noticeable to guests and tenants—such as a more visible police and security presence—and others won’t be. We work closely with our law enforcement partners to monitor critical information every day, and we adjust and enhance our security practices as needed.
We welcome all youth to Mall of America®, however on Friday and Saturday evenings youth under the age of 16 must be accompanied by an adult 21 years or older from 4 p.m. until close.
Please note that during the holiday season, we have extended our Parental Escort Policy to include Thanksgiving, Black Friday and December 26 - 31. The PEP policy will be enforced during mall hours on those dates.
At Mall of America, safety is a top priority.
Mall of America Security is a nationally recognized department staffed with over 100 highly-trained personnel that prides itself on its high caliber officers, training and forward thinking attitude. MOA™ Security is leading the way in innovation, introducing programs such as the Parental Escort Policy, the special operations plain clothes unit and K9 program. Each year, Mall of America Security Officers respond to thousands of calls for service ranging from emergency situations to lost children to celebrity appearances. MOA Security also works closely with various local and federal law enforcement agencies to enhance the safety and security of our guests, tenants and employees.
Our state-of-the-art Dispatch Center employs the latest technology and monitors numerous cameras located throughout the parking ramps, surface lots, common areas and Nickelodeon Universe around the clock. The Mall's call boxes help phones and pay phones also have direct lines to the Dispatch Center (952.883.8888).
We would like to remind you to watch your valuables. For the security of our guests, please do not leave purses and other items unattended. Also, please note that while at Mall of America®, you may be subject to a security interview.
Violators of any of the Mall Rules will be asked to leave the property or possibly be arrested.
In order to assist in our efforts to provide a safe, secure and pleasant shopping environment, we ask for your cooperation with the following:
Mall of America® is a nationally recognized Security Department that fosters personal and professional growth in the criminal justice field. If you wish to play a vital role in the private security field, come join our highly motivated, professional, disciplined and industry-leading team. You will be part of a service / action-oriented team, focused on creating a safe and enjoyable experience for guests and tenants.
If you are interested in learning more about employment with Mall of America Security, please download the Security Brochure.
Mall Security can be reached at 952.883.8888. Help phones and pay phones throughout the mall also have direct contact to Mall Security. Do not hesitate to contact us with any concerns, questions or issues you may have while visiting the mall.
Please note that Mall of America conducts monthly lockdown drills. The drill will take place five minutes after Mall opening and five minutes before Mall close every month on the dates below:
Nickelodeon Universe will participate in the morning drill ONLY during summer hours.
Hotel shuttles, charter/tour buses and taxis drop off and pick up passengers at the Transit center, located in the sub-level of the East parking ramp off of 24th Avenue. Passengers enter Mall of America at the East Entrance. This includes the daily shuttles to/from Mystic Lake Hotel Casino and Twin Cities tours operated by metroConnections. Please note that RV's are not allowed to park or drop off at this area.