Security Programs + Practices
Mall of America® Security has several industry-leading programs and practices that are in place to better ensure the safety of our guests, tenants, and team members. Some of those include our Parental Escort Policy, extensive surveillance system, and Mall-wide safety training and security testing.
Mall of America® Security Program Details
We welcome all youth to Mall of America, however, youth under 16 must be accompanied by an adult 21 years or older from 3 p.m. to close daily and during mall hours on Black Friday, December 26–31, and other dates as posted in advance by Mall of America.
One adult 21 years or older may supervise up to 10 youth. During the Parental Escort hours, anyone 21 years or younger should be prepared to show a Mall of America employee an identification card or one of the following forms of photo identification:
- United States Driver’s License
- United States State-Issued ID
- Resident Alien card
- Work Authorization card
- Passport or passport card
- United States Department of Defense ID card
- United States Department of Veterans Affairs ID card
- Mexican Consulate ID card
- Canadian ID card
- Tribal ID
No form of college or high school ID will be accepted, even if accompanied by a state driver's license permit application.
To obtain a Minnesota State Identification Card, contact your local driver exam office or driver’s license renewal office by clicking here.
Mall of America has an extensive video surveillance system that monitors our 5.6 million square foot property 24/7. Mall of America also works closely with Bloomington Police to monitor license plate reader technologies at Mall parking entrances.
The safety of our guests, tenants, and team members is our top priority. A key element of our commitment to safety is making sure everyone works together and is prepared for any situation that may arise. That is why Mall of America was the first major retail destination to practice monthly Mall-wide lockdown drills with tenants and team members.
Mall of America is continually looking for innovative ways to further enhance our security using the latest technology. As a unique property, it is important that we thoroughly evaluate technology onsite to ensure its accuracy, effectiveness, and efficiency.
There are multiple layers to MOA’s security strategy, including periodic and unannounced bag checks at Mall entrances. When bag checks are in place, all guests entering the area are required to allow official personnel the opportunity to inspect bags and belongings. Guests will also be required to open their coat and show their waistband. These entrance checkpoints will be conducted in an unintrusive, professional manner.
Mall of America opened a first-of-its kind communication hub, the Enhanced Service Portal, which integrates social media, digital media, text messaging, security, and phone operators to streamline guest service and tenant response.