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Guest Services

Mall of America® proudly provides best-in-class service to ensure your visit is fun and easy. Our complimentary services offer the ultimate in convenience—from gifting and shopping recommendations to travel and meal assistance.

Mall of America has four Guest Service desks conveniently located at the east, west, north and south entrances on level one. You can find exact desk locations on our directory.

Guest Service desks are open during Mall hours. Our friendly representatives are available to assist with questions + offer a variety of helpful services.

Lost + Found

Missing items can be claimed online using our lost and found form. Due to the number of items turned in, we are only able to hold items for one week before they are donated to charity.

For further assistance, please call 952.883.8800.

Strollers + Wheelchairs

Strollers, wheelchairs + shopping carts are available for rent at all Guest Service desks. All rentals require a refundable $25 deposit. All equipment must be returned before Mall close. Unreturned or damaged equipment will be assessed the full value on the guest’s credit card.

Please note: strollers will not accommodate infants.

Strollers $10
Electric Carts  $40
Wheelchairs $10
Shopping Carts $10

Coupon Books

Save big at more than 250 Mall of America retailers, restaurants + attractions with the MOA Coupon Book. Purchase a coupon book online or at any Guest Service desk to unlock $2,000 in potential savings.


All-day locker rentals are available in a variety of sizes. Lockers are self-serve and accept cash or card.

Regular $6
Large $7
Extra Large $9
Super Jumbo $14
Regular 11.16" W x 14.24" H x 17.72" D
Large 11.16" W x 17.83" H x 17.72" D
Extra Large 13.94" W x 23.80" H x 17.72" D
Super Jumbo 16.00" W x 35.77" H x 24.02" D

Locker locations and sizes are as follows:

  • East, Levels 2 + 3: Regular, Large, Extra Large, Super Jumbo
  • West, Levels 1, 2, + 3: Large and Extra Large
  • North and South, Level 1: Large, Extra Large, Super Jumbo
  • Nickelodeon Universe, Ferris Wheel: Regular, Extra Large, Super Jumbo
  • B&B Theatres and Moose Mountain: Hourly lockers

Amazon Lockers

Ship your next Amazon order to the Amazon lockers at Mall of America! Amazon lockers provide a self-service package pickup that is convenient + secure. With an Amazon locker, you can pick up your Amazon packages at a time and place that’s convenient for you.

How It Works

  1. Select Mall of America's Amazon locker location as your shipping address during the checkout process.
  2. Once your package is delivered to the locker, you’ll receive an email notification with a unique pickup code.
  3. When you arrive to collect your package, enter your pickup code on the locker touchscreen or scan the barcode.
  4. The locker with your package inside will automatically open.

There’s no additional cost to use an Amazon locker. Standard shipping rates will apply. Free two-day shipping will still work for Amazon Prime members.

Attraction Passes

Shopping is just the beginning at Mall of America! MOA® offers attractions + entertainment for all ages and thrill seekers. From 28+ rides to an aerial tour of some of the United States’ greatest landmarks + regions, we’re always adding adrenaline-pumping experiences. Purchase passes before your visit to spend more time playing and less time in line.

Looking for something else? Chat with us or check out our other services!